Wiskind Group
Services
Shipping and Delivery
Wiskind has built a fast delivery network covering the whole country through cooperating with large logistics companies. Based on advanced digital technologies, Wiskind adopts standardized product packaging, material identification, and loading standards to ensure safe and efficient delivery of products, and create favorable conditions for onsite material management and convenient construction.
Aftersales Service
Wiskind has set up specialized aftersales service roles to register and archive all delivered projects. At the early stage of project completion, a large-sample customer satisfaction survey is carried out to understand their comments on Wiskind's product quality, product delivery and customer service, which will serve as a basis for work improvement and process optimization. During the lifecycle of a product, regular or irregular return visits are made to understand the usage, and timely handle any problems found.
Wiskind Group
Research & Development
Covering a floor area of 5,000sqm, Wiskind's Innovation Research Institute is located within its Shandong Manufacturing Base. It is equipped with various specialized labs for mechanics, thermal engineering, environment, metal materials, inorganic non-metal materials, organic materials, etc., and allows for testing on mechanics, chemistry, building physics, non-metal materials, metal materials, etc. The Test Center boasts over 100 sets of advanced testing equipment and instruments from both home and abroad, which are able to simulate natural disasters such as earthquakes, typhoons, rainstorms and fires, to test the safety performance of the building products. The equipment and technologies are at a leading level among global counterparts.
The Test Center of Wiskind Innovation Research Institute has passed the audit of China National Accreditation Service for Conformity Assessment (CNAS), and has been awarded the laboratory accreditation certificate (registration number: CNAS L17921). This indicates that the management level and testing capabilities of Wiskind Test Center are recognized both nationally and globally. The CNAS certificate covers an extensive range of more than 20 testing items. It is not only an affirmation of Wiskind's high-level equipment and technologies, but also a verification and recognition of the lab's quality management system, which consolidates the quality and credibility of Wiskind's service to its clients.